Terms of service

Terms of Service

Last updated: 25 March 2026

Overview

This website is operated by Lilianhome. Throughout the site, the terms "we", "us", and "our" refer to Lilianhome. Lilianhome offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including any additional terms and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all terms and conditions, you may not access the website or use any Services.

Any new features or tools added to the store shall also be subject to these Terms. We reserve the right to update or replace any part of these Terms by posting updates to our website. Continued use of the site following changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.

Section 1 – Online Store Terms

By agreeing to these Terms, you confirm that you are at least 18 years old or the age of legal majority in the United Kingdom.

You may not use our products or Services for any unlawful or unauthorised purpose, nor may you violate any applicable UK laws when using the Service.

You must not transmit any viruses, malware, or destructive code.

A breach of these Terms may result in immediate termination of your access to our Services.

Section 2 – General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding payment details) may be transferred unencrypted across networks. Payment information is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

Headings are included for convenience only and do not affect interpretation.

Section 3 – Accuracy of Information

We do not guarantee that information on this site is accurate, complete, or current. Content is provided for general information only and should not be relied upon as the sole basis for decision-making.

We reserve the right to modify site content at any time without obligation to update information.

Section 4 – Modifications to Service and Prices

Prices for our products may change without notice.

We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice.

We shall not be liable for any modification, price change, suspension, or discontinuation of the Service.

Section 5 – Products and Services

Certain products are available exclusively online and may be limited in quantity. All purchases are subject to our Return Policy.

We make reasonable efforts to display product colours and images accurately, but we cannot guarantee your device's display will be accurate.

We reserve the right to limit or refuse sales to any person or location on a case-by-case basis and to discontinue any product at any time.

Section 6 – Billing and Account Information

We reserve the right to refuse or cancel any order. Restrictions may apply to orders placed using the same account, payment method, or address.

You agree to provide accurate and up-to-date billing and account information so we can process transactions and contact you if necessary.

For more information, please review our Return Policy.

Section 7 – Optional Tools

We may provide access to third-party tools "as is" and "as available" without warranties or endorsement.

Use of optional tools is entirely at your own risk, and you should review the third party's terms before use.

Section 8 – Third-Party Links

Our Service may include content or links from third parties. We are not responsible for third-party websites, content, or services.

Any issues with third-party products or services should be directed to the relevant third party.

Section 9 – User Comments and Submissions

If you submit ideas, feedback, or other content, you grant us the right to use, edit, and distribute it without restriction or compensation.

You agree that your submissions will not violate any laws or third-party rights and will not contain unlawful, abusive, or malicious content.

You are solely responsible for your submissions.

Section 10 – Personal Information

Your submission of personal information is governed by our Privacy Policy.

Section 11 – Errors and Omissions

We reserve the right to correct errors, inaccuracies, or omissions and to cancel orders if information is inaccurate, at any time without notice.

Section 12 – Prohibited Uses

You are prohibited from using the site or its content for unlawful purposes, to violate intellectual property rights, to harass or discriminate against others, to submit false information, to upload malicious code, or to interfere with the security of the Service.

We reserve the right to terminate access for violations.

Section 13 – Disclaimer of Warranties & Limitation of Liability

The Service is provided "as is" and "as available" without warranties of any kind.

To the fullest extent permitted by UK law, Lilianhome shall not be liable for any loss or damage arising from your use of the Service.

Section 14 – Indemnification

You agree to indemnify and hold harmless Lilianhome and its affiliates, employees, and partners from any claim arising from your breach of these Terms or violation of any law.

Section 15 – Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

Section 16 – Termination

These Terms remain effective unless terminated by you or us. We may terminate access without notice if you breach these Terms.

Section 17 – Entire Agreement

These Terms, together with our policies, constitute the entire agreement between you and Lilianhome and supersede any prior agreements.

Section 18 – Governing Law

These Terms are governed by and construed in accordance with the laws of the United Kingdom.

Section 19 – Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the Service constitutes acceptance of any changes.

Company Information

Trade Name: Lilianhome
Address: Tweedside Trading Estate, Berwick-upon-Tweed TD15 2XF, United Kingdom (Note: this is not a return address)

Email: info@Lilianhome.com

Contact form: Contact

Phone Number +44 7342825769

Customer Service Hours: Monday to Friday: 9:00 a.m. – 5:00 p.m.

Customer service within 1-2 business days