How we choose what we sell
Every product we carry is chosen for a reason — not just because it looks good in a photo. We look at design, build quality, and how it fits into everyday use.
We keep an eye on styles and materials so our collection stays relevant, but we are not here to chase trends. We want cups that work in real life — at home, at work, or on the go — and are still worth using over time.
We favour simple, well-made pieces over overly complicated designs. If a product does not meet that standard, we do not stock it.
On Quality
We focus on durable materials like glass, ceramic, stainless steel, and bamboo where appropriate. A product that doesn’t hold up to everyday use isn’t something we keep.
What to expect from us
Clear product information. Simple shopping. Reliable service. Straightforward policies.
We think that should be the baseline. And we stick to it.
Need More/help?
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Questions?
If you need help, check out our FAQ page or contact our customer service.
Company Information
Trade Name: Lilianhome
Address: Tweedside Trading Estate, Berwick-upon-Tweed TD15 2XF, United Kingdom (Note: this is not a return address)
Email: info@Lilianhome.com
Contact form: Contact
Phone Number +44 7342825769
Customer Service Hours: Monday to Friday: 9:00 a.m. – 5:00 p.m.
Customer service within 1-2 business days