Shipping policy

Shipping Policy

Last updated: 25 March 2026

At Lilianhome, we are committed to providing a smooth, reliable, and transparent shopping experience for all customers. Below you will find our detailed shipping policy, including processing times, delivery estimates, carrier partners, and customer support information.

Shipping Coverage

We currently ship only within the United Kingdom. At this time, we do not offer international shipping.

Shipping Costs

All orders within the United Kingdom qualify for free standard shipping.

Order Processing Times

Order cut-off time: 4:00 PM (GMT). Orders placed after this time will be processed on the next business day.

Handling time: 1–4 business days (Monday–Friday). During this time, your order is prepared, packed, and handed over to the courier.

Delivery Times

Once shipped, your order will arrive within the estimated timeline below:

Transit time: 6–11 business days (Monday–Friday)

Estimated delivery window: 7–15 business days in total (processing + transit)

Please note: delivery times are estimates and may vary due to factors such as carrier delays, weather conditions, or seasonal demand.

Carrier Partners

Lilianhome works with trusted UK delivery carriers to ensure reliable and efficient shipping:

Royal Mail

DPD

UPS

FedEx

Tracking Your Order

After your order has been shipped, you will receive an email containing your tracking number. You can follow the progress of your package at any time using the tracking link provided.

Delivery Issues

If you experience delays, cannot locate your package, or believe your order may be lost, please contact our customer support team immediately. We will work promptly with the carrier to resolve the issue.

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