Privacy policy

This Privacy Policy describes how Lilianhome ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the "Site"), or otherwise communicate with us (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we collect.

Please read this Privacy Policy carefully.

Last updated: 25 March 2026

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational needs, or legal requirements. When we do, we will post the updated policy on our Site and revise the "Last updated" date above.

How We Collect and Use Your Personal Information

We collect personal information from a variety of sources in order to operate, provide, and improve our Services. The information we collect depends on how you interact with our Site.

In addition to the uses outlined below, we may use your information to:

Communicate with you

Provide, maintain, and improve our Services

Comply with legal obligations under UK law

Enforce our terms and policies

Protect the rights, property, and safety of Lilianhome and our customers

What Personal Information We Collect

"Personal information" means information that identifies, relates to, or can reasonably be linked to you.

Information You Provide Directly

When using our Services, you may provide personal information including:

Contact details (such as name, email address, phone number, billing and shipping address)

Order information (such as items purchased, payment confirmation, delivery details)

Account information (such as login credentials and account preferences)

Customer support communications (information you provide when contacting us)

You may choose not to provide certain information; however, this may limit your ability to access some features of the Services.

Information Collected Automatically

When you visit our Site, we may automatically collect certain information ("Usage Data") using cookies and similar technologies. This may include:

Device and browser information

IP address

Network connection data

Pages visited and interactions with the Site

Information from Third Parties

We may receive personal information from trusted third parties, including:

E-commerce platform providers (such as Shopify)

Payment processors, who collect payment details to complete transactions

Analytics and marketing partners, who help us understand how customers use our Site

All third-party information is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to:

Process payments and fulfil orders

Manage customer accounts

Arrange shipping, returns, and exchanges

Communicate with you regarding your orders and inquiries

Marketing Communications

With your consent or where permitted by UK law, we may send marketing emails about our products or offers. You can unsubscribe at any time using the link in our emails.

Security and Fraud Prevention

We use personal information to help detect, prevent, and investigate fraud, misuse, or unlawful activity, and to maintain the security of our Site.

Customer Support and Service Improvement

We use personal information to respond to customer inquiries, provide support, and improve the quality and performance of our Services.

Cookies

We use cookies and similar technologies to operate and improve our Site, analyse usage, and personalise your experience.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect Site functionality.

For information on cookies used by Shopify, please refer to Shopify's cookie policy.

How We Share Personal Information

We may share your personal information in the following circumstances:

With service providers who help operate our business (such as payment processors, fulfilment partners, IT services, analytics providers, and customer support tools)

With marketing partners, where permitted by law

Where you request or consent to the sharing

To comply with legal obligations under UK law

To protect the rights, safety, and property of Lilianhome and our customers

We do not sell sensitive personal information or use it to create profiles about you.

Third-Party Websites

Our Site may include links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before providing any personal information.

Children's Information

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Data Security and Retention

We take reasonable steps to protect your personal information; however, no method of transmission or storage is completely secure.

We retain personal information only for as long as necessary to:

Provide our Services

Meet legal and accounting requirements

Resolve disputes and enforce agreements

Your Rights (UK Users)

Under UK data protection law, you may have the right to:

Request access to your personal information

Request correction or deletion of your data

Object to or restrict processing

Withdraw consent where applicable

To exercise these rights, please contact us using the details below. We may need to verify your identity before responding.

Complaints

If you have concerns about how we handle your personal information, please contact us first. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

International Data Processing

Some of our service providers may process personal information outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection law.

Contact Us

Trade Name: Lilianhome
Address: Tweedside Trading Estate, Berwick-upon-Tweed TD15 2XF, United Kingdom (Note: this is not a return address)

Email: info@Lilianhome.com

Contact form: Contact

Phone Number +44 7342825769

Customer Service Hours: Monday to Friday: 9:00 a.m. – 5:00 p.m.

Customer service within 1-2 business days