At Lilian Home, your satisfaction is our top priority. We strive to provide high-quality products for every room of your home, including bathroom, bedroom, kitchen, living room, and outdoor essentials.
Returns
We accept returns only for items that are defective, damaged, or incorrect upon delivery. If you receive such an item, please contact us within 7 days of receiving your order to request a return. The item must be unused, in its original packaging, and in the same condition that you received it.
To initiate a return, please contact us at [email protected] with your order details, item description, and a photo of the issue. Once approved, our support team will provide you with return instructions.
Refunds
As Lilian Home operates with a cash-on-delivery payment method only, refunds will be processed after the returned item has been received and inspected. Once approved, we will notify you via email and arrange your refund through an appropriate method, such as bank transfer or store credit.
Please note that shipping fees (if any) are non-refundable, and customers are responsible for the cost of returning the item unless it was received damaged or incorrect.
Exchanges
We currently do not offer direct product exchanges. If you wish to replace an item, you may return the original item and place a new order once your return is processed.
Non-Returnable Items
Certain products such as personalized or clearance items may not be eligible for return unless they are defective or damaged upon arrival.
Contact Us
If you have any questions about our Return and Refund Policy or need assistance with a return request, please contact us at [email protected].